Any suggestions?

Have two incorrectly posted stays from earlier this month.

One was a 5 night stay on points, which has changed to a 4 night stay on my account and no night credit or additional points awarded. Very odd.

The second I paid for and received zero points.

Both were in the same week and both very odd.

I emailed the Diamond desk with copies of the invoices but just get automated emails back.

That was 12 days ago and I am still waiting.

The hotel tells me that points are done by head office and there is nothing they can do.

Feel a bit let down to be honest.

I am not in the USA, so hence the email. This is normally rapid.