Originally Posted by
stifle
Important of course to note that there are three sides to every story, the passenger's side, the airline's side, and what really happened. One person's "screaming" is another person's "projecting one's voice in order to be heard in a loud environment", etc.
And a fourth version: the way it gets reported in (social) media. I very much doubt it was a Munch scale vocalisation, the vocal chords give up very quickly when that happens, but the word "scream", usually applied to one particular gender, is shorter than "used a tone of voice slightly higher than was strictly necessary".