Join Date: Apr 2006
Location: Los Angeles, California
Programs: United LT-GS, AA LT-Plat, Hyatt LT-Globalist, Hilton LT-Diamond, Marriott LT-Titanium, Hertz PC
Posts: 15,672
A lot of boarding issues can be fixed by the GA. I recall 10+ years ago, likely back in the days of Continental, there was a GA in Boston who ran a really tight ship. I loved her. She didn’t tolerate any nonsense or deviations from the boarding SOP.