Originally Posted by
canadiancow
So in that case, UA lost an F-paying pax over the boarding process. And to be honest, if UA had a boarding process more amenable to premium cabin passengers, they might get much more of my domestic business. The fact that I am *G on two airlines, including UA, and I will rarely choose UA over DL if the pricing and schedule are the same, says a lot. And I don't even like DL.
I want to show up at the gate when they call my (paid J/F) group, and:
1. Not have 50 able-bodied people already on the flight
2. Not have to line up behind all the lower-cabin pax with mid-tier (or OAL) status
That doesn't sound like boarding "process" as much as AA allows you to buy your way higher up the boarding priority list than United does. AA doesn't have a different "process" for getting people on planes, as much as a different order.
The original complaint in the article was that there was a boarding order that resulted in some getting onboard before others, and then people came in saying that AA had a better way of doing it.