Originally Posted by
Alexsth2011
That's pretty terrible. I am waiting 7+ days on my last email and I don't consider this is a good enough job, but whatever.
Can I call and ask whoever picks up the phone to dig out the email that I sent a week ago and complete the points transfer?
I sent mine to the regular email on Jan 11 and my transfer was completed on Jan 14. Why do you feel a concierge must complete that task, especially when it takes double the time and requires you to call?