Originally Posted by
r281
The other thing which makes no sense is when the request is denied/ignored as an Aurelian you get the following message but as you have unlimited requests there’s nothing to return to your account? We are unable to confirm your pre-arrival upgrade for your upcoming reservation at xxx at this time and have returned it to your account for use on your next stay.
Although I agree with you that they should improve the pre-arrival upgrades system,, the above is really only half the message, the full message reads like this:
""We are unable to confirm your pre-arrival upgrade for your upcoming reservation at XXX at this time and have returned it to your account for use on your next stay.
We’d like to make it up to you by giving you an additional 500 Leaders Club points*when you check out, bringing you closer to a free night at one of our remarkably uncommon hotels Please be assured that your reservation ZZZ is still confirmed and as a Leaders Club member, you are first in line to receive an upgrade should one become available when checking in.
We hope you enjoy your stay.
Respectfully,
The Leaders Club Team""