I think Hyatt should get rid of single point of contact. It seems having an assigned concierge often causing more stress than not. That's what happened to me w Starwood and ambassador.

I just want someone who can get stuff done quickly.

I traveled to about 40 countries in 2019. W time zones etc getting a response from concierge problematic esp if I needed help flying from China to Dubai to US and to Thailand in 5 days