Although some really good agents still exist on the whole @ Hyatt it simply aint what it used to be.Hit or miss pretty much in and out of concierge
The world has changed both during and coming out of the pandemic
Less qualified available staff on board. Folks many working out of their homes,dogs barking,noisy kids etc in the background and detached somewhat
Far from the Hyatt culture knowledge and can do assistance some of us have come to know. .
But you can look forward to wildly higher prices more expensive ADRs/redemption's and diminished breakfast Globalist benefits along with less broad based promotions(targeted) and less generous
The responses from Hyatt say this is the Hyatt today like us or leave us.
The good and the bad.
CS will widely vary week to week call to call.Consistency is something we are seeing decline in and it doesn't begin or end with the agents.
If I've learned anything in life is you can't change what is changing so embrace it or move on.
I solved my concerns .I only cherry pick the best properties I wish and reduce my business in half as I personally don't like a number of changes.
The hotels I like I will always be supporting with or without a concierge and even if World Of Hyatt closes down in the morning.
I've leaned to not put an expectation on Hyatt service because the failures in my understanding are a lack of leadership in Hyatt's upper management and empowering agents.
I'm doing far better in other programs on average value wise for similar or better quality but the customer service is the same or worse than Hyatt by phone typically.
As bad as Marriott typically is yesterday my elite agent noticed advised a free night at expired.
I was unable to see it due to an IT glitch.Without a moment of hesitation
She said I have put a new free replacement night in your account to use in your account good till January of 2024.Wow Not the norm thats for sure
Think that would happen @ Hyatt? Not!
To give Hyatt some slack I am sure many of you know like myself when you cannot reach your concierge as I can't most of the time
simply hit prompt 2 and speak to the next available concierge.Sometimes they are better than the one you are assigned!
You really don't have to communicate with the one you are officially assigned to.