Originally Posted by TravelinSperry

SB is my concierge and as you can see from my post above, they will not allow you to switch (since they claim all concierges are responding slowly due to understaffing, not due to SBs fault). So your options are to call her direct line, then push 2 to speak to any rep when she doesn't answer or use Twitter DM where the reps respond in a much more timely fashion.