....
Was scheduled on MEL-AKL this afternoon. Got the cancellation first thing this morning. No option in the app to do anything other than get a credit. Hours wait on the call centre already, not wanting to wait for everything to sell out - so got the credit, booked AKL-WLG.for today and WLG-HLZ tomorrow (Sunday)..
...
They published fare flexibility but absolutely no way to access that on the app or website so pointless....
New booking MEL-WLG or AKL-WLG?
Will be 100's of people trying to phone the airlines.
If say a 200 seat aircraft has 190 sold (95%) and 10 unsold, it will take 19 flights @ 10 each to clear the backlog if other aircraft have the same 95% pax load.