Originally Posted by peter h

I forgot to mention in my 'good news' Avis post earlier another small thing that was handled well from the customer point of view.

When I picked up the car at SFO, I was just told what bay it was parked in and was left to get on with it. No walkaround with an Avis person to agree pre- existing damage/marks etc. I did a quick look around, but could see no body/wheel damage. When I got my hotel and was unloading my luggage though, I saw that one of the rear light clusters had a broken section - I took a photo of it - just in case.

Fast forward to the LAX drop off: I told the agent there about it up front and said I'd taken a pic of it when I'd first noticed it at my hotel. He asked me about the collection process at SFO, took his own photo, and nothing more was said! Admittedly, the broken part wouldn't be very costly to replace (not like repairing a dented body panel), but the agent still could have made a fuss about it. I've no idea if the damage had been logged in Avis' system prior to me picking the car up.