Originally Posted by
jhurwitz
My biggest gripe with the new iPad method isn't the delay for miles to post (I'm fine with that, as long as they post eventually), but rather the amount of time it adds at the airport before I can head out. With paper vouchers, there'd often be roaming agents who could hand you a voucher whenever the line for more serious issues (lost bags, damaged bags, etc) got long. I've never waited more than 1-2 minutes to claim a paper voucher. But at airports that use the iPad, there are no shortcuts and your only choice is to wait in line (and at SEA, the line is generally quite long). Both times I filled out the iPad, I had to spend an extra 10-20 minutes at the airport on top of the time I'd already spent waiting for my delayed bag. Of course, making the miles harder to claim might be intentional
The one and only time I got the baggage miles was at SEA in December 2022. When my bag was over time, I located a roaming agent. She had an iPhone/pad and was also helping to direct people to carousels. I waited about 30 seconds for her to finish up with someone looking for their carousel and then it took 1-2 minutes for her to confirm the baggage was late and confirm I wanted miles. I had an email confirming my miles with a few minutes and then I got my miles posted within a few days.
i hope all the roaming bag agents can help instead of waiting at the desk. The line was long, so I’d likely have just passed.