Originally Posted by dave456

It wasn't a total failure on NYE. I still made to the countdown just a little less rested and without time for dinner (replaced by an awesome Thai meal post-midnight off the street). In any case, I received a prompt response from the GM who is addressing my concerns. Hopefully this was just a one-off for two stays, both during the same week, and they have taken steps to keep this from happening again. Beyond check-in everything was great. So yes, I could move on and stay elsewhere indefinitely but there are aspects I still like about the hotel. Great breakfast, good lounge, central location, good rooms post-renovation.