I was in the process of paying for a reward flight and Aeroplan's website delivered an error message that is was unavailable at this time. I refreshed the page and it took me back to the Aeroplan's main website. The points weren't deducted from my account nor were the fees charged to my card and on the My Bookings page I have a message saying

"A problem occurred with your session but a request was sent to create your booking. To verify that your booking is confirmed, please call Air Canada Reservations at 1-888-247-2262, or the Aeroplan Contact Centre at 1-800-361-5373 if this is a flight reward booking. (68081)"

I've tried to call multiple times and I can't get pass entering in my FF #, its says they're experiencing high call volumes and no agents are available and it just hangs up on me. I also can't even cancel the flight because the option to do that is greyed out.

Anybody deal with this before? This flight was somewhat difficult to find and book and I want this done as soon as possible. Especially since I have to book a return flight and it depends on the day of this flight.