Originally Posted by Rafiki

Opened my card start of November 2022, first travel charge through their portal posted November 8th. Additional charges posted late November and has been 2 statements since. Called C1 in December and the first agents were even aware of the benefit, had to tell them to look it up on the website. Eventually they told me to call back after 2 statements have passed. Called last week and escalated to a supervisor who says they couldn't manually adjust it and they couldn't find the benefit available on my account. He was asking if I read it in the terms and conditions of my application since there is nothing in their system that shows my account having this despite being charge the $395 annual fee. Explained to him that I pulled up the T&Cs and have the benefit listed there, its also in the C1 app under benefits, and clearly an advertised benefit of the card. They had to create an incident ticket which they say will take 10-12 business days to investigate and get a response.

Have also filed a CFPB complaint but I'm not optimistic this will get resolved anytime soon.