Positive PHX experience
First time coming through PHX as a CK, via PDX to PHX to HNL. Christy K. greeted me at the arrival gate, and provided a golf cart ride to the AA lounge and insisted to find me later on and take me on board for the departure flight. Even when the flight was delayed, she took me back to the lounge, and drove me back to the gate later on. Even though the delay was suppose to be 45 minutes, they started to board earlier than that. Once we arrived from the lounge, the boarding process begun and I thank her for her time, and was okay just waiting in the already present long line. She wouldn’t allow that and cut through the entire line, and got me to the front.
CKs are in great hands with Christy at PHX, since she just started out as a CK customer rep. If you get her, tell her the CK from Hawaii said hi. I provided her with online positive feedback.