Originally Posted by
msfrugalista
This is great to hear that they switched you to a 2 Queen Bedroom to accommodate your kids. I'm in the same position for an upcoming trip and emailed the resort to see if they could do that for us on an award reservation. I really don't want to have to book two rooms, especially given how young our kids are. When I chatted with WOH they were not helpful at all. Hoping the hotel directly can help with this request!
As long as there's availability and the rates are the same, they should be able to do that - just call the property directly, it may be faster/easier than emailing. They treat Hyatt bookings as any other 3rd party, and since all guests get breakfast, there are no upcharges for the kids. We are still reminiscing about that stay - the only thing that would make it better is leaving kids at home!