Originally Posted by
Viennafly
I have a reservation for July. Tried to cancel online, got an error message. Called IHG hotline, who was not able to cancel either. Now I am on hold, as they are trying to phone the hotel ...
Phoning the hotel didn't do anything for me. The hotel couldn't see reward reservations with their AKA system. IHG had to manually credit me the certificate back into my account.