Originally Posted by
acarterlcfc
Hi all,
Late year 2020, Qatar cancelled my flight back to Heathrow from BKK, citing Covid.
Fair enough. I won't go into the details, but I am trying to find out what laws/statutes were put in place at this time to protect passenger rights? Post-Brexit.
Thanks,
Alan
It's now 2023. Ok, only just, but you've left it a bit late.
From what you say, the airline clearly didn't do what it was contracted to do, for whatever reason. There was a generous but shifting airline initiative in place to assist ticket-holders (Book with Confidence), but it appears this was not helpful to you.
You should put your complaint to them in a simple, bare bones way and tell them what you want. Presumably that is a refund, or the cost of the replacement ticket. Best forget about consequential losses and communication costs.
If that doesn't yield a satisfactory result then take them to court. The legal route doesn't have to be complicated or expensive.
VOIP routes such as Skype would have kept your communication costs well below "hundreds of pounds".