Originally Posted by JohnnyP

ARGH!! I hate it... Called today and had to wade through all that. I just started pressing "0" like mad and was eventually routed to a rez agent.

What a waste of my time. Plus, you have to speak the answers, it appears, which takes much longer than simply pressing a button. I've gotten to the point (as I'm sure most of us have) of memorizing the phone menus, so we can be pretty efficient at getting to what we want in a short period of time.