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Thread: Who still offers unlimited lifetime warranty?
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Old Jan 23, 2023 | 7:35 am
  #11  
TPACjv
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I feel quite the same way
Originally Posted by fed planner
Totally agree - had a really bad warranty experience (documented on FT) where damaged bag was sent back unrepaired, and after a lot of back and forth, they basically said we're discontinuing the line and maybe if we have one we'll replace it, but of course that never happened.


I still think their bags are some of the best made, but I'm no longer an outspoken fan!
I'm currently in the middle of a similar issue with BR, they refused to make repair the carry strap loop on my briefcase and offered me a sample bag. The process has been ongoing since September 2022 with no end in sight.
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