I am about to write up the most (?) unbelievable Frontier story as well. They are straight up not honoring their Customer Service Plan and terms of sale. Surely we must have recourse when Frontier charges you for something that you don't get?

Is DOT complaint really the only option, or would anyone here be interested in class action or other legal action?

In the story I will write up they flat out denied their statement in the CSP that they provide meal vouchers for delays of 3+ hours and hotel voucher for an overnight delay. Just a horrible ticket counter agent and manager who just says "we aren't giving vouchers" and not honoring terms of service.

I am a fighter and most people aren't. They will just pay up or say oh well. This is blatant non-performance of promised service terms.