Here's my experience with MDW. They won't honor the agent assistance selection. I don't even need the boarding pass but wanted it bc one of the free play offers in Vegas required a paper boarding pass. (I think it's for Southwest and Allegiant anyway but figured I'd get the paper boarding pass."

I selected "agent assistance" for free and checked in and even screen shot where it says you get help with "printing boarding passes" as quoted above.

This lady was adamant that she can't print the boarding passes without charging me $25. I argued bc I knew after reading this thread that she was wrong. She tried to tell me that the fee is $10 for the agent supposedly helping me at the front of the line and the agent at the desk charges $25 to print a boarding pass even though I read it to her again and showed her the screen shot.

She refused to help me and said I could try another agent because she's not printing it without charging me $25. I decided to stop arguing bc it was pointless. I'm also on one hour sleep and even though I wasn't raising my voice I knew I might eventually get agitated.

I guess if you actually do need the boarding pass, you file the DOT complaint as someone posted above to try to get your money back.

The "free" agent assistance you get with the works is apparently useless.

Edit:
Her explanation made no sense too. She tried telling me online was different and that only get self check-in and get my boarding pass on my phone and other irrelevant stuff.

Believe it or not, this is the first really negative experience I've had with them. I would be really angry if I actually needed the boarding pass and had to pay like someone posted here.

I guess I'll just be happy I get my free bags, seats, cheap.fare and board first with my status.