Originally Posted by
zorn
50K
I called to cancel some eUpgrade requests (almost sure not to clear on those flight - and I need the credits for upgrades I can confirm now). Seems like the kind of thing you should be able to do online but I couldn't figure it out.
They quoted 30 minute+ wait time but actually spent no more than 60 seconds on hold.
35K, I called yesterday to do some eUps because the website was crashing, spent less than 2 mins on hold.