Originally Posted by
Saladman
Yes I understand that but I meant that I don’t see the connection between providing the reasons for failure to the person in the booth and requiring fewer staff.
That's because there isn't one. I'm saying that BF prefer people to go through eGates because that requires less staffing on their part. They're trying to put people off going straight to a manned booth by telling everyone it is mandatory to try the eGates first. Fewer people going to manned booths requires fewer staff.