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Thread: Amex transfer to ANA, name mismatch
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Old Jan 20, 2023 | 10:17 am
  #3  
carlosiah
10 Years on Site
 
Join Date: Aug 2014
Posts: 109
Originally Posted by aquanine
Have you considered creating a new ANA account with the correct name, or editing your existing account?

Space between them is an issue. I'm betting ANA sees BBBCCC, Amex sends CCC, and thus rejection happens.
EXACTLY WHAT'S HAPPENING!

Yesterday I received an email from ANA. They explained that when AMEX initiates the transfer they are only getting first name + CCC and in the ANA account it is BBBCCC, my correct two last names.
What are my options? Change my name on Amex account to BBBCCC (no space) instead of currently BBB CCC.

ANA said they can't change my last name to only CCC because it needs to be according to my passport.
If I create a new ANA account with only the first name + CCC will that then give me problems when I buy ANA awards tickets because the name wouldn't match the passport?
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