Originally Posted by GradGirl
I'd have to say this is the real issue. We are agreeing to the contract of carriage without being advised about the manner in which the search will be conducted. In this case, the manner in which they are being conducted has changed drastically from the time of purchase, so shouldn't that nullify any prior agreement to cooperate with a prior form of search?
Note that at least NW (and I'm sure other airlines, too) have the following provision right up front in Rule 1:
RULES, REGULATIONS AND CONDITIONS OF CARRIAGE ARE SUBJECT TO CHANGE WITHOUT NOTICE