Originally Posted by
NJTeacher
Got this today: Thank you for contacting us. Due to the nature of your request, we are escalating your email for further review, and we'll do our best to get back to you as soon as possible.
Can't be good...
I got the same message a couple of weeks ago and received my confirmation email of reimbursement today.
And I might add, it's 100% reimbursement. 2 tickets on AA $466 total.