been locked out of my account for months - calling the only phone number provided on the [mod edit] cathay website leads to clueless reservation people who just say email [email protected] which is in turn totally useless. have emailed multiple times and only once have i gotten a response which was to try resetting my password (which doesn't work). no further responses from them after i let them know that. pressed the phone people again and got transferred to someone who said they "sent an internal email and that I could call back in to follow up in a few days" - ...? follow up how? no information on how to follow up was even offered. so now pressing for a supervisor but am not hopeful. what the hell is with this program? any clues on how to get an account unlocked are most welcome. thanks!