Originally Posted by
ADNANALI
Here is the last reply from British Airways.
----Original Message-----
From: [email protected]
Sent: 18 Jan 2023 23:11:22 +0000
To: [email protected]xxxxx
Subject: Your Response from BA Customer Relations
**Please don’t hit ‘reply’ – we won’t receive it. If you need to get in touch, please use the link at the bottom of the email**
Dear Mr xxxx
An update from British Airways
We’re sorry you’re unhappy with the outcome of your claim and we understand why you needed to get back in contact with us about this.
I’ve had another look at your claim for compensation and I’ve taken time to make sure our response is accurate and up-to-date. Based on this, our decision hasn’t changed and the response you’ve received about the eligibility of your compensation claim are correct.
As your flight was cancelled due to adverse weather conditions, it means you’re not eligible for compensation.
Article 5.3 of the EU Regulation 261/2004 and The Air Passenger Rights and Air Travel Organisers’ Licencing (Amendment) (EU Exit) Regulations 2019 states a carrier is not obliged to pay compensation if it can prove the delay or cancellation is caused by extraordinary circumstances, that couldn’t have been avoided even if all reasonable measures had been taken. In Recital 14 and 15 of EU Regulation 261/2004, extraordinary circumstances include weather, strike and the impact of an air traffic management decision which gives rise to a long delay. This means you’re not entitled to compensation under the EU Regulation for your cancelled flight.
As you have chosen to arrange your own alternative transport for your destination, I'm afraid we are unable to settle your claim for alternative travel expenses. We generally direct customers to their travel insurance company who may be able to help. I'm sorry to disappoint you.
If you would like to know more about compensation, please visit our pages on ba.com.
Thanks again for contacting us.
Best regards
Suraj Maurya
British Airways Customer Relations
Your case reference is:xxxxx
As CWS has already indicated, dialog with BA is pointless, they won’t change tact until a CEDR or small claims hearing date looms closer. You are best deciding which you prefer to chose and opening your case via that. Remember to look at other carriers on that route and include their performance in terms of actually operating should you have this data. BA would have to show that the cancellation was due to the snow closure of the runway, this will be a challenge given the day itself and other records that exist.
If BA decided to operate their own ground handling with wit own de-icing rigs, the lack of their availability would not have caused your cancellation. The person responding to you is merely looking at the entry “CANX WX” and not in any further depth.
Originally Posted by
wyddfa
A light flurry of snow so both runways at MAN closed.
EGCC (Manchester)
Aerodrome is not available due to Weather (snow).
Moderate to high delays
Traffic is accepted after 1000 utc.
The above from Eurocontrol. Frozen ground and snow melt from yesterday plus a new layer of frozen precipitation on top. Not really surprised they became ‘SNOCLO’. Not uncommon at other European airfields.
It is this current closure that BA could safely rely on for the emails the OP has received to have their proper weight. No being bothered to pay for sufficient de-icing resource to clean the aircraft is down to cost, not weather, just as clarification of my above point.