Here is the last reply from British Airways.
----Original Message-----
From: [email protected]
Sent: 18 Jan 2023 23:11:22 +0000
To: [email protected]xxxxx
Subject: Your Response from BA Customer Relations
**Please don’t hit ‘reply’ – we won’t receive it. If you need to get in touch, please use the link at the bottom of the email**
Dear Mr xxxx
An update from British Airways
We’re sorry you’re unhappy with the outcome of your claim and we understand why you needed to get back in contact with us about this.
I’ve had another look at your claim for compensation and I’ve taken time to make sure our response is accurate and up-to-date. Based on this, our decision hasn’t changed and the response you’ve received about the eligibility of your compensation claim are correct.
As your flight was cancelled due to adverse weather conditions, it means you’re not eligible for compensation.
Article 5.3 of the EU Regulation 261/2004 and The Air Passenger Rights and Air Travel Organisers’ Licencing (Amendment) (EU Exit) Regulations 2019 states a carrier is not obliged to pay compensation if it can prove the delay or cancellation is caused by extraordinary circumstances, that couldn’t have been avoided even if all reasonable measures had been taken. In Recital 14 and 15 of EU Regulation 261/2004, extraordinary circumstances include weather, strike and the impact of an air traffic management decision which gives rise to a long delay. This means you’re not entitled to compensation under the EU Regulation for your cancelled flight.
As you have chosen to arrange your own alternative transport for your destination, I'm afraid we are unable to settle your claim for alternative travel expenses. We generally direct customers to their travel insurance company who may be able to help. I'm sorry to disappoint you.
If you would like to know more about compensation, please visit our pages on ba.com.
Thanks again for contacting us.
Best regards
Suraj Maurya
British Airways Customer Relations
Your case reference is:xxxxx