Originally Posted by
Modo
Just gone through a whole Multi-City business class booking twice - hours apart - only for it collapse at seat selection.....
Grr
Tried to book over the phone and same issue throwing up one fare on one leg - for one pax - no longer available.And just about doubling the price for 2 on the whole journey.
Anyone know the issue? It shows available on ExpertFlyer and Google Flights too.
We are unable to proceed with this booking. One or more of the flights you have selected is no longer available. Please select different flights and search again. [15012
Yeah, CX is going more and more down the drain with their customer faced IT.
Only when you enter the payment phase of the booking, the availability is held. Not only for CX, though in general.
Always skip the seat selection during booking, to avoid timeouts, disappearing availability and a million other reasons.
Both EF and GF (as well as matrix) tend to start running behind on factual availability vs. what is displayed. Not only for CX, though across the board.
Also keep in mind, that, IF you "check" too many times the routes and availability for that route, on an airline website, the "AI" behind the website will notice this and decreases the availability for the lower booking classes, trying to persuade you to book a more expensive one for your so desperately wanted itinerary.
Nowadays, you need to book straight away, when you see something you want.
If the booking is still far out, you may want to suspend the booking and wait until availability for the pricing/booking class you want comes up again.