Before our company became ineligible to claim new rewards due to not enough PAX/Revenue, I redeemed some things like BXP1s but also Aad Club certs, 3 to be specific. Only 2 posted to my account/app/website... what happened to the third? Will they be willing to track it down now that we're ineligible? I assume we can still use all the claimed items since they were claimed/redeemed.