Originally Posted by
dayone
Always helpful to name the card.
I just edited my post. It's the Gold Card
Originally Posted by
Bartolo
Being friendly and polite along with reminding them how long you’ve been a customer really does make a difference. Keep in mind there will be “interest on interest” depending on if and when you paid the full amount owing. Can take one or more statements to be sorted out.
Always! I used to work in a phone center role many years ago. Kindness is invaluable! The person I spoke with today may have been offshore to be honest and I am not sure how much empowerment they can have with these situations. I just told them thank you for looking into it and hung up. Also hopefully I don't get into an "interest on interest" situation as I paid immediately and also just recently paid another statement without any interest/fees. However there was no late fee waiver statement credit which prompted me to call again.