Originally Posted by airb330

Had a flight last week post as distance instead of fare. Our flight at 1pm was canceled back in October so we got put on a later flight but I rebooked easily in the app. Well, that’s apparently the reason why it messed up.

I called AA and the agent tried to fix it but it went from 2,000 miles in fare I to 800 miles in N. She was really perplexed why it did that. Off to be escalated because she thinks it’s a slam dunk for the fare basis but is unsure why the system is treating me like I bought from a gent (I bought from AA’s website). She was not happy it knocked 1,000 off my already low amount that posted either. The missing miles would’ve put me over the hump to platinum again too.

They said it could take a month…!


​​​​​​​How long did it take?