Apologies if this belongs in the 2022 page but wanted to get some feedback -

December 29 - $302.20 airfare purchased ($50 GC, balance charged to Aspire)

Transaction coded as additional collection.

Had no trouble getting the credit for a similarly timed and coded Platinum purchase.

Used Amex chat and just asked why it didn’t get credited like the Platinum did and they asked whether it was an in flight fee, seat change fee, baggage fee, or something else. I politely exited the chat before answering.

Anyone have any hints to push this through?