Originally Posted by
hailstorm
Then you must not have made this reservation online, as it will not allow such a reservation for 4 adults (e.g. person over 13) and 1 child (e.g. person under 13). Would you care to share how you made this reservation?
Edit: Ah, I see it in your original post, though I'm still not sure what "MHC" means. Hopefully they are aware that the age of adults in Asia (13+) is different from the age of adults in other regions like NA (18+).
Originally Posted by
invalyd
Looks like OP (incorrectly) indicated 3 adults and 2 children based on above screenshot
Originally Posted by
hailstorm
The fourth "adult" could be a child between the ages of 13 and 17 (adult in Asia, child in NA), which would still register as a child in the system.
I provided My Hyatt Concierge (MHC) ages of entire party at time of check-in. MHC made the reservation for me.