Is There an "Official" Order for Downgrades?
Yesterday I received a voice mail from a BOS gate agent a few hours before my BOS-SEA flight yesterday telling me that due to a broken seat, either my wife or I would have to downgrade. When I checked the app, my wife and I were still confirmed in First so I decided to wait it out and see what would happen. We got to the ticket counter in BOS, printed our boarding passes, and saw that we were still in First less than 2 hours before departure so I figured they may have bumped someone else. At the gate just before boarding my wife's seat assignment suddenly switched to 11C so I went to the counter and asked about it. Supposedly since we were not "confirmed" (I think he meant paid) in First, my wife had to be downgraded. As two MVPG who "confirmed" our first class seats weeks ago with GGUs I had a hard time believing that we were the lowest on the list to be involuntarily downgraded. I fully agree that paid first class passengers should be the last to be bumped but on a 737-900 with 16 (now 15) seats in F, I have a hard time believing that everyone above us paid for first class. I'm just curious if AS actually has a specific policy to follow or if it's up to the individual gate agents?