Again, the problem here appears to be the crappy IT programming. The flights have been submitted for credit and the system keeps rejecting them The trips that don’t post have a Reason Code of O. The message that appears is:

“The miles for this ticket number have already been processed or are currently pending. Please refer to the mileage credit details below.”

The explanation of the Reason code “O” is:

Reason Code - This reason code means that this segment status is:

We're sorry, we are unable to fulfill your mileage credit request because we are showing multiple flights for the same route due to a flight delay, change or reroute. Please fill out the below Partner Flights and Other SkyMiles Partners section and a Reservations Specialist will review your request.

The form can't be filled out because the systems won't proceed beyond the point of seeing the "O" status.