FlyerTalk Forums - View Single Post - Intentional gasoline gouging at rental car return
Old Dec 14, 2004 | 12:22 pm
  #4  
WHBM
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Originally Posted by pinniped
My guess is that this technique is tested, incented among the staff, continuously measured, and improved as necessary.
My guess is that you spoke to the staff in English. In Florida this frequently leads to such an attitude.
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