Had a flight JFK-TPE-SGN (BR31-BR395)yesterday. Business class with Priority tag and everything. Only 1/2 checked bag arrived in SGN with BR395. Literally stand by the conveyor belt for 2.5 hours. The other bag ended up on BR391 which is a TPE-SGN flight arriving 2 hours after 395.

There was zero communication where our bags will be. There was like 20 of us standing there like dckheads. We were at the airport's lost & found filling out the form when somebody said their relative found their bag on BR391 which was an entirely different conveyor belt. Got there and lo-and-behold the bag was there with the "Priority" tag no less. Total joke. I would have expected to get a single text/email/app notification saying: "hey your bag is on the later flight" or an inflight announcement that some bags didn't make it onto the plane.

Their inflight service is really great but after this I'm not sure I'll fly them again. Their North American phone line is permanently on hold and communication is just non existent.