Originally Posted by
surikatina
Hi, Did you try contacting Hyatt on Twitter or speaking to another concierge person? Guessing hey can't remove a night it seems they need to totally cancel and rebook in which case they won't be able to do unless your room booked is still available and on points? Due to booking on points, not sure the hotel can help but doesn't hurt to call as a last resort. Sometimes, as with other Hyatts, especially SLH, not sure if you cancel first the points availability would return back into the system; too risky unless you feel you would have to totally cancel if dates can't be changed. Best of luck and please report back.
Thanks [MENTION=640459]surikatina[/MENTION] ! Called again today to see if I might have better luck, but the specialist I was transferred to said it was a minimum stay issue (which can't be true because I can still book single night stays, just not the dates I need). Trying my luck on twitter next, but I'm thinking this is probably something they can't do if the hotel isn't releasing any more availability =( Is there any way to know if I cancel outright, if it will go back into an available pool? Agree that it might be a more risky endeavor than I'm looking for right now!