Originally Posted by
EqualOpp
That's called lying and b/s. I won't stand for that and neither should anyone else. If that's what they felt like saying, then it's fine.
etiquette / shmetiquette. don't be too CULTured...
booked this place for later this year....I just want to know straightforward people
I don’t think I understand your response.
Whether it’s a Park Hyatt, StR or Rosewood it is common for VIP/Guest relations to lookup elite and high value guests and build a profile.
In fact, SPG admitted to it publicly.
When you check into a luxury hotel and they take your passport they may be copying your photo and adding it to the VIP list for staff. I know PH standard practice is to do this for all VIP codes so staff can look out for you and provide a higher quality of service.
It’s also standard practice in any high level relationship management like private banking and even the charitable sector.