Originally Posted by m0hamed

. Service I primarily communicated with the hotel via Bonvoy chat and drinking ice, extra drinks and cocktails from the mini bar were delivered promptly.I suspect all of the staff were prebriefed and knew exactly who we were. There are lots of young staff who are friendly and eager while maintaining a professional manner.One slightly odd interaction was when a staff member referred to me by name, having not met them before, and also referring to my partner by name. I know it's a small issue, but the key to true luxury is not letting the guest know that you already know who they are and probably have a photo out the back. The proper method is to introduce onself rather than simply tell a guest that you know who they are. Again, a minor negative..