Originally Posted by OneWorldSapphire

This is a new one for me. I had a paid first class fare on AA, booked through AMEX Travel, earn 0 points. The fare code was a normal published fare code. I've never had any issues with AMEX Travel bookings earning points, so I wrote to them. The reply I received stated: "So, fares through Amex travel are considered private fares, which means the general has no access to the discounts that Amex cardholders get. That is why you didn't earn any points on that flight." The other employee booked his ticket through Capital One Travel (same fare code, same flight) and did earn full points. Is this a new policy?