Mnay thanks. I had not requested for a refund, but asked BA to reimburse for the alternative flight with KLM booked for the same day. Below is the response I got from BA. What should be my next step? Any advice?
--------------



-----Original Message-----
From: [email protected]
Sent: 10 Jan 2023 22:33:26 +0000
To: xxxxxx
Subject: Your Response from BA Customer Relations


**Please don’t hit ‘reply’ – we won’t receive it. If you need to get in touch, please use the link at the bottom of the email**










Dear Mr xxxx



An update from British Airways

Thanks for contacting us about your claim for compensation. We're sorry it was necessary to cancel your flight from Gatwick on 12 December. Your claim's been refused because BA2622 on 12 December was cancelled due to Adverse weather conditions.

The most common reason for disruption at London Heathrow is weather. The types of weather that have the biggest impact on airline operations are thunderstorms, fog, ice, snow and strong winds (both on the ground and on approach to the airport). When London Heathrow is affected by adverse weather, Air Traffic Control reduce the number of flight departures and arrivals. Ground operations are also affected due to poor visibility and other safety issues. This results in delays and cancellations.

We take all reasonable measures to avoid disruption to a flight and we always consider if there are any other alternative solutions before we make a decision. The cancellation was out of our control and caused unforeseen disruption to our schedule.

I do appreciate your reasons for asking, although I’m afraid we can’t reimburse your cost of alternative flight.

Thanks again for following this up with us. I hope we have the chance to welcome you on board again soon.

Best regards



Shama Shaikh
British Airways Customer Relations
Your case reference is:xxxxxxx