Originally Posted by
dharps
Hi everyone! I have the Grand Hotel Victoria Concept and Spa in Menaggio booked for my honeymoon with points, but need to change the dates. It's currently booked May 2-6 and I wanted to change it ideally to May 4-6 and if not, to May 2-4. I called World of Hyatt and they said since there is no availability for those dates, they can't modify the reservation to a shorter stay. I asked if it's a length of stay issue, but the agent just said if she can't see availability then she can't change the booking. Is there any way around this? Would it help to contact the hotel directly?
Hi, Did you try contacting Hyatt on Twitter or speaking to another concierge person? Guessing hey can't remove a night it seems they need to totally cancel and rebook in which case they won't be able to do unless your room booked is still available and on points? Due to booking on points, not sure the hotel can help but doesn't hurt to call as a last resort. Sometimes, as with other Hyatts, especially SLH, not sure if you cancel first the points availability would return back into the system; too risky unless you feel you would have to totally cancel if dates can't be changed. Best of luck and please report back.