I had a pleasant (albeit short) stay in Chelsea yesterday and found the staff to be very welcoming and friendly. However, I do question the value of providing guests with a champagne menu when they don't have those listed on hand. I ordered the Ruinart and was told that they "probably don't have that one available...." so the waiter went off to check and came back with a Laurent Perrier Rose instead! Which isn't even on the menu (though I suppose anything not listed is a "Chelsea Signature Series"). But there are worse games to play in the world than champagne roulette so I must not complain...