I really don’t have to prove anything to you or to anyone else here, just in a court of law. I’d say you missed the most important fact of my situation; that my brother died unexpectedly and I needed to get back for the funeral. I did contact both Singapore airlines and Bugdet Air via email because Singapore Airlines offices in Bangkok and the U.S.aren’t authorized to make decisions. Only the headquarters in Singapore is. Budget Air does not have a phone number. Not at its location in San Jose, Ca. Or the world’s headquarters in the Netherlands. All communication with them goes through email to a customer representative in India. So, to get an an answer that Budget Air says has to come from Singapore Airlines takes close to a week. And what was Singapore Airlines response? To charge me $1,650 to change the date on my ticket. Going on the Singapore Airlines website, I could see plenty of empty seats. All they had to tell me was that they would charge me the $1,650, and refund me $1,000 of it when I supplied the death certificate and birth certificate. It was only after the funeral when I remembered about the schedule change and decided to go after both of them over that.
Now, what 2 members have been clamoring for; my schedule change announcement from SA

“You were originally booked on: Your flight has been revised to: Flight
Depart Arrive
SQ 719 BKK 21:10
31 Oct 2022
Bangkok
Suvarnabhumi Airport SIN 00:40
01 Nov 2022
Singapore
Changi
SQ 713 BKK 20:00
31 Oct 2022
Bangkok
Suvarnabhumi Airport SIN 23:30
31 Oct 2022
Singapore
Changi Dear Sir/Madam, We regret to inform you that there have been changes to your flight SQ719, departing on 31 Oct 2022. We have now rebooked you on the next available flight, SQ713, departing on 31 Oct 2022 at 20:00. We have alerted your travel agent to contact you about the rescheduled flight. Alternatively, you may contact your travel agent for assistance. We apologise for any inconvenience caused.
Yours sincerely,
Singapore Airlines”


yes, without looking at it, I had confused the arrival time with the departure time from Bangkok. There was only 1 hour, 10 minute difference, not the 3:45 that I claimed. As it turned out, I had already bought an airline ticket on Thai airways to get me from Chiang Mai to Bangkok at 6 PM, which didn’t allow me enough time to collect my bags and check in for the new time of 8 PM. I had already called Thai airlines and they weren’t going to change my ticket. In the above letter, Singapore Airlines said to contact Budget Air to make any changes. However, Budget Air never contacted me about the change. I never accepted the changes but never contacted either of them to change it until my brother died. I don’t consider under any circumstances what I did an acceptance of the details of the changed flight. Before catching my flight on Southwest Airlines from KC to Seattle (to connect with the Singapore Airlines flight), I called Southwest the day before to try to change to an earlier flight. Southwest said there had been a change in that flight by an hour, which they had informed me of a month earlier, and that they could change me to an earlier, more expensive flight at no charge. Obviously, Singapore Airlines didn’t feel the same way, even though I was devastated and under an extreme amount of pressure to get home in time.
No matter what they say, Singapore Airlines isn’t a 5 star airline. Certainly, the experience on the airplane is, but their customer service is ..... However, even Singapore airline’s customer service is better than Budget Air’s. You can say that my efforts should be directed at Budget Air However, Singapore Airlines did agree to sell airline tickets through Budget Air, knowing what kind of travel agency. All that does is to pass off any responsibility to Budget Air, when they know what kind of travel agency they are. That’s pure BS. If all of this hasn’t given any of you pause in flying with Singapore Airlines, good for you. In my case, I’ll be taking my business elsewhere. Next month, I am flying Eva, not bought through Budget Air.