Originally Posted by
nzkarit
I have been moved after checkin closing, but I was on a waitlist before check-in closing. (Was in the system properly as got the SMS, email before the PA to go to desk). As I walk away from desk overheard the lounge agent saying to the other one can do a waitlist for a Flexi as was a Gold or Above.
Also the above is a delay and checkin would have closed at original time of 11.30. it is likely the paperwork, etc would have already been produced for the flight. If flight was already late doubt they will want to mess with it anymore. Additionally they may have also known if it was full or not. Was it showing as available option when selected change flight? Flexis at the moment aren't helpful a lot of time as planes are full.
I didnt check the app as I assumed it would use the original time. Re space being available I asked the Koru agent who said there were seats.
Your point about waitlisting (which seems to be another very grey area) is something I don't understand especially given that flights are full.
Since they don't know until T-30 if there any no shows, and they dont have any clear standby system, this must lead to lower loads especially on the trunk routes where they could presumably carry more pax on a busy day and therefore increase revenue as they would be able to fill every seat.
I know have in the past forgotten to cancel my flexis (and had to pay a fee) not to be obnoxious as I know given the above this can cause someone else to miss out but just genuinely forgot. If they had standby this would be much better. I know I would use it a lot and thereby free up seats on later flights